Privacy Policy

PRIVACY POLICY

Who We Are

Fortitude Transformations Ltd is a limited company registered in England and Wales. Company registration number: FORTITUDE TRANSFORMATIONS LTD. Our registered address is Hawthorne House, 17a Hawthorne Drive, Leicester, LE5 6DL, UK. Our website is https://fortitudetransformations.co . You can contact us at [YOUR EMAIL ADDRESS].

We are the data controller for the personal data collected through this website.

What Personal Data We Collect

When you use the contact form on this website we collect:

Your name
Your email address
Any information you choose to include in your message

We also collect technical data automatically when you visit our website including your IP address, browser type, pages visited and time spent on the site. This is collected via Google Analytics.

Visitor comments may be checked through an automated spam detection service.

Why We Collect Your Data and Our Lawful Basis

We collect and process your personal data for the following reasons:

To respond to your enquiry — lawful basis: legitimate interest
To improve our website and understand how visitors use it — lawful basis: legitimate interest
To fulfil any contract we enter into with you — lawful basis: contractual necessity

We do not use your data for automated decision making or profiling.

How We Store and Protect Your Data

Your contact form data is received directly into our secure email inbox, Specific data are exported to excel sheet for ease of follow up as we address the request with you. We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure.

We may in future store contact data in a CRM platform. If and when we do we will update this policy and notify you accordingly.

How Long We Keep Your Data

If you leave a contact form enquir data / comment, the data/comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (not available at the moment), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you become a client, in which case we retain relevant data for the duration of our relationship and for 6 years thereafter in line with UK legal requirements.

Google Analytics data is retained for 26 months by default. You can adjust this in your browser settings or via the Google Analytics opt-out tool.

Who We Share Your Data With

Your data is automatically shared with the following third parties:

Google Analytics — for website analytics. Google may process data outside the UK and EU. Google is certified under standard contractual clauses approved by the UK ICO.

We do not sell your personal data to any third party.

International Data Transfers

Google Analytics may transfer data outside the UK and EU. Such transfers are made under appropriate safeguards addressed by Google including standard contractual clauses in line with UK GDPR requirements.

Your Rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Under UK GDPR and EU GDPR you have the following rights:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to restrict processing of your data
Right to data portability
Right to object to processing based on legitimate interest

To exercise any of these rights please contact us at [YOUR EMAIL ADDRESS]. We will respond within 30 days.

How to Complain

If you are unhappy with how we handle your personal data you have the right to complain to the relevant supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the bottom of this page will always reflect the most recent version. We encourage you to review this policy periodically.

The Privacy Policy, Cookie Policy and Terms of Use together form the complete legal framework governing this website. Each document should be read in conjunction with the others and no single policy should be interpreted in isolation.

Date: 12^th June 2026 (We will update this page as we upgrade the website)